In accordance with International Aviation Standards, guests are considered incapacitated or disabled when their physical, medical or mental condition requires them to receive individual attention or assistance which is NOT usually extended to other guests.
These guests are categorised into various groups:
1. General medical cases
2. Guests requiring oxygen
3. Guests requiring a wheelchair
4. Blind guests
5. Deaf/Hearing Impaired Guests
6. Elderly guests
7. Diabetic guests
8. Pregnant guests
9. Stretcher Cases
10. Baby Bassinettes
11. Mentally Disabled Guests
12. Unaccompanied Minors
13. Young Guests
14. Infants
The onus is on the guest to advise the reservation agent or indicate on the web-site booking any disability or health problem when making a reservation. Failure to do so could result in the guest being inconvenienced as in some cases a medical certificate is needed in order to get clearance from MANGO before they will confirm travel.
All incapacitated guests must be able to attend to their personal needs on board the aircraft. If they are unable to do this then they will have to be accompanied by an "able bodied" person AT ALL TIMES while travelling.
Cabin crew may not administer any medicine, injections or see to guests personal needs at any time.
MANGO does not accept guests suffering from infectious diseases which can be transmitted to others.
1. GENERAL MEDICAL CASES
The following incapacitated guests need medical clearance from MANGO before space can be confirmed. A medical questionnaire completed by the guest's doctor (M44) must be sent to MANGO 48 hrs before departure. The guest should be advised to carry a copy on their person. Click here for the medical form(M44)
• Brain, Spinal and nervous system related ailments
• Heart ailments
• Lung and airway disease
• HuntingtonsKorea (No muscle control)
• Paraplegics
• Quadriplegics
• Disabled by polio
• Internal organ ailment eg. cancer/ulcers
• All recent fractures (± 3 weeks)
• Orthopaedic and Skeletal Defects
• Diabetics with complications
• Hypertension (high blood pressure)
Additional information that must appear in the booking:
* Can the guest walk unaided
* Can the guest sit for the duration of the flight
* Can the guest eat and drink unaided
* Can the guest control bowels and bladder
* Manage toilet facilities on board without assistance.
* Guests must report to the check-in counters at least 60 minutes prior to departure as MANGO
refers to board these guests first.
2. GUESTS REQUIRING OXYGEN:
Some guests might require additional oxygen during the flight or during ground handling. Guests requiring additional oxygen are considered serious medical cases as the pressure of the cabin could aggravate the ailment.
Guests who could fall into this category are asthmatic sufferers or those who have a heart or lung ailment.
There are two types of oxygen cylinders on board all MANGO aircraft namely 2 litre and 4 litre flow (low and high flow). These are available for emergency use only. Guests may use their own FAA-approved oxygen generators with prior written approval from MANGO Technical Department at sybrandstrachan@flysaa.com. Under no circumstances are guests allowed to use their own oxygen bottles on board!
All medical details as per the Medical Information Sheet (M44) must be completed by the guest's doctor and a copy handed to the airline. The guest needs medical clearance and authorisation for travel from MANGO.
3. GUESTS REQUIRING WHEELCHAIRS:
WHEELCHAIR CASES:
WCHR - Wheelchair across ramp/runway only
WCHS - Wheelchair to top of aircraft steps
WCHC - Wheelchair to cabin seat
WCHR
The guest can ascend or descend the steps and can make own way to/from the cabin seat but require a wheelchair to/from the aircraft across the tarmac. A PAU is not essential to board this type of wheelchair guest.
WCHS
The guest cannot ascend or descend the steps but is able to make his/her own way to/from the cabin seat. The guest must be assisted up/down the stairs. A PAU is required to board this guest.
WCHC
The guest is completely immobile and needs to be carried up and down the aircraft steps and to and from the cabin seat. A PAU is required to board this guest. Such guests must be accompanied by an able-bodied person at all times.
When a guest only requires the wheelchair to assist in the airport or embarking or disembarking, then no medical clearance is required. The guest must report to the check in counter at least 120 minutes (2 hours) prior to departure.
MANGO has limited the combined number of WCHS or WCHC guests that can be accommodated on each flight toa total of2 (TWO).
4. BLIND GUESTS
Blind guests need no attending physician clearance but the M44 medical form must be completed and submitted to MANGO for clearance.
GUIDE DOGS
When the guest is travelling with a guide dog, the booking must be endorsed accordingly. Guide dogs travel free of charge.
On MANGO flights, guide dogs may be carried in the cabin of the aircraft.
5. DEAF/HEARING IMPAIRED GUESTS:
Medical form M44 is required for MANGO use only but does not need to be certified by a doctor.
6. ELDERLY GUESTS
Should the guest be 70 years or older, and cannot walk short distances, then the medical information sheet (M44), indicating that the guest is medically fit to travel, must be obtained from the guests' doctor and submitted to MANGO for clearance.
7. DIABETICS
The diabetic guest who has no complications, will not require medical clearance. Should the guest suffer from complications then full medical details as per the standard airline medical form (M44) will have to be completed by the guest's doctor and forwarded to MANGO for clearance.
No special meals are available for diabetic guests and own arrangements must be made if required
8. PREGNANT GUESTS
Pregnant guests travel on the services of MANGO without the standard airline medical form providing they are less than 35 weeks pregnant, and they do not have any complications. They do however need a doctor's letter certifying they are fit to travel (M44) once over 35 weeks.
9. STRETCHER CASES
MANGO does not permit any stretcher cases to be accommodated on board.
10. BABY BASSINETTES
MANGO does not provide any bassinettes or related services on board.
11. MENTALLY DISABLED GUESTS
The medical information sheet (M44), indicating that the guest is medically fit to travel, must be obtained from the guests' doctor and submitted to MANGO for clearance.
12. UMNR (Unaccompanied Minors)
Definition:
An unaccompanied minor is a child older than 2 years but who has not reached the age of 12 years, not travelling with an adult (16 years or older).
MANGO does not cater for the carriage of any unaccompanied minors. Care must be taken that guests younger than 12 MUST be accompanied by a guest of at least 16 years old.
13. YOUNG GUESTS
Definition
A young person is a child between the age of 12 and under 16 years of age, travelling alone, without anyone 16 years and older.
Even though a 12 year old child is considered to be an adult, they may not take responsibility for an unaccompanied minor.
14. INFANTS
Definition
“INFANT” means a passenger who has not reached his or her second birthday.
Special infant restraints are available on all MANGO aircraft upon request.
MANGO is limited to 10 (ten) infants that may be accepted per flight